Privacy Policy

Introduction

Mindshift Systems Ltd ("Mindshift", "we", "us") is committed to protecting the privacy of individuals who interact with our website and services. This policy explains how we collect, use, and safeguard personal information.

Mindshift Systems Ltd is registered in England and Wales (Company No. 15844266). Our registered office is at 124 City Road, London, EC1V 2NX.

Data Controller

Mindshift Systems Ltd is the data controller for personal information submitted through this website. Enquiries are processed to respond to legitimate business requests.

Where email delivery is enabled for contact form submissions, Resend (resend.com) acts as our email delivery processor on our behalf under appropriate contractual safeguards. Resend may process enquiry data in the United States; we rely on appropriate safeguards for any international transfer.

Information We Collect

We may collect personal information that you voluntarily provide when contacting us, including your name, company name, email address, telephone number, and the content of your enquiry.

We may also collect technical information when you visit our website, such as IP address, browser type, and pages viewed, through standard server logs and cookies where applicable.

How We Use Information

Personal information is used to respond to enquiries, provide consultancy and engineering services, manage client relationships, and comply with legal obligations.

We do not sell personal information to third parties. Information is shared only where necessary to deliver services, with trusted processors bound by confidentiality obligations, or where required by law.

Lawful Basis for Processing

We process personal data on the basis of legitimate interests when responding to business enquiries and managing prospective client relationships, and on the basis of contractual necessity where processing is required to deliver agreed services.

Where consent is required for a specific purpose, we will obtain it clearly and allow withdrawal at any time.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including contractual, legal, and regulatory requirements.

Your Rights

Under UK data protection law, you may have the right to access, rectify, erase, restrict processing of, or object to processing of your personal data, and to data portability where applicable.

To exercise these rights or raise a concern, contact us at info@mindshiftsys.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/.

Contact

For privacy-related enquiries, please contact Mindshift Systems Ltd at info@mindshiftsys.com or write to our registered office address above.